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label{color:var(--ink);align-items:center;gap:6px;margin-left:auto;font-weight:500;display:inline-flex}.cvm{background:var(--surface-2);flex-direction:column;flex:1;gap:8px;padding:14px;display:flex;overflow-y:auto}.msg{border-radius:12px;max-width:78%;padding:8px 11px;font-size:13.5px;line-height:1.4}.msg small{opacity:.75;margin-top:3px;font-size:11px;display:block}.msg.client{background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px;align-self:flex-start}.msg.agent{background:var(--primary);color:var(--primary-ink);border-bottom-right-radius:4px;align-self:flex-end}.msg.bot{background:var(--tint);color:var(--ink);border-bottom-right-radius:4px;align-self:flex-end}.cvt{flex-wrap:wrap;gap:6px;padding:8px 12px 0;display:flex}.cvt button{border:1px solid var(--line);background:var(--surface);color:var(--ink-2);border-radius:999px;padding:3px 10px;font-size:12px}.cvi{align-items:center;gap:8px;padding:10px 12px;display:flex}.cvi input{border:1px solid var(--line);background:var(--surface);height:36px;color:var(--ink);border-radius:9px;flex:1;min-width:0;padding:0 12px}.cvsim{padding:0 12px 10px;font-size:12px}.cvsim button{color:var(--link);background:0 0;border:0;padding:0;font-size:12px}.empty-cv{height:100%;color:var(--ink-3);text-align:center;justify-content:center;align-items:center;padding:20px;display:flex}.chatw{right:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));background:var(--surface);border:1px solid var(--line);z-index:40;border-radius:14px;flex-direction:column;width:370px;height:min(540px,100vh - 100px);display:flex;position:fixed;overflow:hidden;box-shadow:0 16px 48px #09122038}.chatw .cwh{border-bottom:1px solid var(--line);align-items:center;gap:8px;padding:12px 12px 12px 14px;display:flex}.chatw .cwh h3{flex:1;margin:0;font-size:15px;font-weight:600}.chatw .cwb{flex-direction:column;flex:1;min-height:0;display:flex}#callbar{left:calc(50vw + 118px);bottom:calc(18px + env(safe-area-inset-bottom,0px));z-index:45;width:max-content;max-width:calc(100vw - 280px);position:fixed;transform:translate(-50%)}.cbar{color:#fff;background:#0e2136;border-radius:14px;flex-wrap:wrap;align-items:center;gap:10px;padding:9px 10px 9px 12px;display:flex;box-shadow:0 14px 40px #09122059}.cb-av{background:#ffffff24;border-radius:50%;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:600;display:flex}.cb-who{min-width:0;margin-right:6px}.cb-who b{white-space:nowrap;font-size:13.5px;font-weight:600;display:block}.cb-who span{color:#a9bbd0;white-space:nowrap;font-size:12px}.cb-st{color:#c9d6e6;white-space:nowrap;border-left:1px solid #ffffff24;border-right:1px solid #ffffff24;align-items:center;gap:7px;padding:0 10px;font-size:12.5px;display:flex}.cb-st b{color:#fff;font-weight:600}.cb-dot{background:#e6af4b;border-radius:50%;width:8px;height:8px}.cb-dot.connected{background:#4dc38b}.cb-dot.ringing{animation:1s infinite blink}@keyframes blink{50%{opacity:.25}}.cb-btn{color:#fff;background:0 0;border:1px solid #ffffff2e;border-radius:8px;height:32px;padding:0 12px;font-size:12.5px;font-weight:500}.cb-btn:hover{background:#ffffff14}.cb-btn.on{background:#ffffff2e}.cb-btn.end{background:#d92f3a;border-color:#0000}.cb-extra{color:#fff;background:#0e2136;border-radius:12px;margin-bottom:8px;padding:10px;box-shadow:0 14px 40px #09122059}.cb-extra input{color:#fff;background:#ffffff0f;border:1px solid #fff3;border-radius:8px;width:100%;height:34px;padding:0 10px}.kp{grid-template-columns:repeat(3,56px);justify-content:center;gap:6px;display:grid}.kp button{color:#fff;background:0 0;border:1px solid #ffffff29;border-radius:8px;height:40px;font-size:16px}.kpd{text-align:center;letter-spacing:.12em;font-variant-numeric:tabular-nums;min-height:24px;margin-bottom:6px;font-size:16px}.prrow{border-top:1px solid var(--line-2);justify-content:space-between;padding:6px 0;font-size:13.5px;display:flex}.prrow:first-child{border-top:0}.prrow b{font-weight:600}.bigpr{align-items:baseline;gap:10px;margin-bottom:10px;display:flex}.bigpr b{font-size:30px;font-weight:600}.insight{background:var(--surface-2);color:var(--ink-2);border-radius:10px;margin-top:10px;padding:12px 14px;font-size:13.5px}.insight b{color:var(--ink);font-weight:600}.lstep{grid-template-columns:repeat(6,minmax(0,1fr));gap:0;padding:14px 18px 18px;display:grid}.lstep div{padding-right:10px}.lstep b{margin-top:8px;font-size:13px;font-weight:600;display:block}.lstep span{color:var(--ink-3);font-size:12px}.lstep i{background:var(--c3);border-radius:2px;height:4px;display:block}.lstep em{margin-top:4px;font-size:19px;font-style:normal;font-weight:600;display:block}@media (width<=1100px){.grid4{grid-template-columns:repeat(2,minmax(0,1fr))}.inbox{grid-template-columns:260px minmax(0,1fr)}}@media (width<=860px){.ngrp{display:none}.side{overflow:auto hidden}.nav{flex-wrap:nowrap}.nav a{white-space:nowrap}.top .tb .lbl{display:none}.top{gap:8px}.search{min-width:0}.search input{width:0}#callbar{max-width:calc(100vw - 16px);left:50%}.chatw{border-radius:14px 14px 0 0;width:auto;height:calc(100vh - 60px);bottom:0;left:0;right:0}.inbox{grid-template-columns:minmax(0,1fr);height:auto}.inl{border-right:0;border-bottom:1px solid var(--line);max-height:320px}.grid4{grid-template-columns:minmax(0,1fr)}.lstep{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}}:root{--bg:#eef2f8;--blue:#4c6ef5;--blue-tint:#ebeffe;--teal:#0e9aa7;--teal-tint:#e2f5f6;--orange:#f97316;--orange-tint:#fff0e5;--pink:#e0508a;--pink-tint:#fceaf2;--navyc:#0f375c;--navy-tint:#e3eaf3;--side:#0f2b48;--side-2:#16395e}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0b1320;--blue:#7b96ff;--blue-tint:#1c2748;--teal:#3cc7d2;--teal-tint:#10303a;--orange:#ff9a55;--orange-tint:#3a2616;--pink:#f07aaa;--pink-tint:#3a1a2a;--navyc:#8cbae7;--navy-tint:#18293f;--side:#08111d;--side-2:#12213a}}:root[data-theme=dark]{--bg:#0b1320;--blue:#7b96ff;--blue-tint:#1c2748;--teal:#3cc7d2;--teal-tint:#10303a;--orange:#ff9a55;--orange-tint:#3a2616;--pink:#f07aaa;--pink-tint:#3a1a2a;--navyc:#8cbae7;--navy-tint:#18293f;--side:#08111d;--side-2:#12213a}.t-blue{background:var(--blue-tint);color:var(--blue)}.t-teal{background:var(--teal-tint);color:var(--teal)}.t-violet{background:var(--violet-tint);color:var(--violet)}.t-green{background:var(--green-tint);color:var(--green)}.t-red{background:var(--red-tint);color:var(--red)}.t-amber{background:var(--amber-tint);color:var(--amber)}.t-orange{background:var(--orange-tint);color:var(--orange)}.t-pink{background:var(--pink-tint);color:var(--pink)}.t-sky{background:var(--sky-tint);color:var(--sky)}.t-slate{background:var(--slate-tint);color:var(--slate)}.t-navy{background:var(--navy-tint);color:var(--navyc)}.s-blue{background:linear-gradient(135deg,#4c6ef5,#3b5bdb)}.s-teal{background:linear-gradient(135deg,#14b8c4,#0e8f9a)}.s-violet{background:linear-gradient(135deg,#8b5cf6,#6d43d9)}.s-orange{background:linear-gradient(135deg,#fb923c,#ea6a12)}.s-navy{background:linear-gradient(135deg,#1b4f82,#0f375c)}.side{background:var(--side);color:#c7d3e3;border-right:0}.logo{background:#fff;border-radius:9px;padding:6px 10px}.ngrp{color:#6f86a3}.nav a{color:#b8c5d8}.nav a:hover{color:#fff;background:#ffffff0f}.nav a.on{background:var(--side-2);color:#fff}.nav .count{color:#fff;background:#ffffff1f}.nav .count.alert{color:#fff;background:#e2323d}.nav .count.chat{color:#fff;background:#1e9e6a}.side-foot{border-top-color:#ffffff1a}.side-foot .av{color:#fff;background:#e2323d}.phead{align-items:center}.pico{color:#fff;border-radius:13px;flex:none;justify-content:center;align-items:center;width:46px;height:46px;display:inline-flex;box-shadow:0 6px 16px -8px #0f375c99}.kgrid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px;display:grid}.kc2{background:var(--surface);border:1px solid var(--line);border-radius:14px;align-items:flex-start;gap:14px;min-width:0;padding:16px;display:flex}.ki{border-radius:11px;flex:none;justify-content:center;align-items:center;width:42px;height:42px;display:inline-flex}.kc2 .kt{min-width:0}.kc2 .l{color:var(--ink-2);font-size:12.5px}.kc2 .v{letter-spacing:-.02em;margin:2px 0;font-size:26px;font-weight:600;line-height:1.2}.kc2 .v small{color:var(--ink-2);margin-left:2px;font-size:14px;font-weight:500}.kc2 .f{color:var(--ink-3);font-size:12px}.kc2.alert{border-color:color-mix(in srgb,var(--red) 40%,var(--line))}.kc2.alert .v{color:var(--red)}.ch .hi{border-radius:8px;flex:none;justify-content:center;align-items:center;width:30px;height:30px;display:inline-flex}.ch{align-items:center}.card{border-radius:14px}.pr{align-items:center;gap:4px;display:inline-flex}.stars{color:#f5a524;letter-spacing:1px;white-space:nowrap;font-size:14px}.stars i{color:var(--line);font-style:normal}.tag.stag{background:color-mix(in srgb,var(--sc) 14%,transparent);color:var(--sc);border-color:#0000;font-weight:500}.bri{vertical-align:-2px;margin-left:2px;display:inline-flex}.bri .bi.off{display:none}.sdot{vertical-align:middle;border-radius:50%;width:9px;height:9px;margin-right:8px;display:inline-block}.daychip{border-radius:6px;padding:2px 8px;font-size:12px;font-weight:600}.btn.ai{color:#fff;background:linear-gradient(135deg,#7c5cfa,#4c6ef5);border-color:#0000}.btn.ai:hover{filter:brightness(1.08)}.btn.icon{width:36px;padding:0;position:relative}.btn.icon .bd{background:var(--red);color:#fff;border-radius:9px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:11px;font-weight:600;display:flex;position:absolute;top:-6px;right:-6px}.topr{position:relative}#npanel{z-index:60;position:absolute;top:44px;right:0}.np{background:var(--surface);border:1px solid var(--line);border-radius:14px;width:370px;max-width:calc(100vw - 24px);overflow:hidden;box-shadow:0 18px 48px #09122038}.np-h{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.np-l{max-height:420px;margin:0;padding:0;list-style:none;overflow-y:auto}.np-l li{border-bottom:1px solid var(--line-2);cursor:pointer;gap:10px;padding:11px 14px;display:flex}.np-l li:hover{background:var(--surface-2)}.np-l li.unr{background:color-mix(in srgb,var(--blue) 6%,transparent)}.np-l li .ki{border-radius:9px;width:32px;height:32px}.np-l b{font-size:13.5px;font-weight:600;display:block}.np-l span{color:var(--ink-2);font-size:12.5px;display:block}.np-l small{color:var(--ink-3);font-size:11.5px}.np-f{text-align:center;padding:8px 10px}#pops{z-index:70;pointer-events:none;flex-direction:column;gap:10px;width:380px;max-width:calc(100vw - 24px);display:flex;position:fixed;top:72px;right:20px}.pop{pointer-events:auto;background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--blue);border-radius:12px;align-items:flex-start;gap:12px;padding:12px 12px 12px 14px;animation:.25s ease-out popin;display:flex;box-shadow:0 16px 40px #09122033}.pop.out{opacity:0;transition:all .25s;transform:translate(20px)}.pop-remind{border-left-color:var(--amber)}.pop-chat{border-left-color:var(--green)}@keyframes popin{0%{opacity:0;transform:translate(24px)}}.pop-b{flex:1;min-width:0}.pop-t{flex-wrap:wrap;align-items:center;gap:6px;font-weight:600;display:flex}.pop-x{color:var(--ink-2);margin:3px 0 8px;font-size:13px}.pop-a{flex-wrap:wrap;gap:6px;display:flex}.pop-c{border:0;width:26px;height:26px}#fab{right:22px;bottom:calc(22px + env(safe-area-inset-bottom,0px));z-index:44;position:fixed}.fab{color:#fff;background:linear-gradient(135deg,#1b4f82,#0f375c);border:0;border-radius:50%;justify-content:center;align-items:center;width:58px;height:58px;display:flex;position:relative;box-shadow:0 12px 30px -8px #0f375cb3}.fab:hover{filter:brightness(1.12)}.fab.live{background:linear-gradient(135deg,#22b573,#12915a);border-radius:29px;gap:8px;width:auto;padding:0 18px 0 16px}.fabt{font-variant-numeric:tabular-nums;font-weight:600}.fabb{color:#fff;border:2px solid var(--bg);background:#e2323d;border-radius:10px;justify-content:center;align-items:center;min-width:20px;height:20px;padding:0 5px;font-size:11.5px;font-weight:600;display:flex;position:absolute;top:-4px;right:-4px}.fabb.in{border:0;min-width:18px;height:18px;display:inline-flex;position:static}#console .con{right:22px;bottom:calc(92px + env(safe-area-inset-bottom,0px));background:var(--surface);border:1px solid var(--line);z-index:45;border-radius:16px;flex-direction:column;width:380px;max-width:calc(100vw - 20px);height:min(640px,100vh - 120px);display:flex;position:fixed;overflow:hidden;box-shadow:0 24px 60px #0912204d}.con-h{color:#fff;cursor:move;-webkit-user-select:none;user-select:none;touch-action:none;background:linear-gradient(135deg,#123e68,#0f2b48);align-items:center;gap:8px;padding:10px 10px 10px 12px;display:flex}.con-h b{font-size:14px;font-weight:600}.con-h .grip{opacity:.6;display:inline-flex}.con-tabs{background:#ffffff1a;border-radius:9px;gap:4px;margin-left:auto;padding:3px;display:flex}.con-tabs button{color:#c9d6e6;background:0 0;border:0;border-radius:7px;align-items:center;gap:5px;height:28px;padding:0 10px;font-size:12.5px;font-weight:500;display:inline-flex}.con-tabs button.on{color:#0f2b48;background:#fff;font-weight:600}.ib.dark{color:#fff;background:#ffffff1a;border-color:#0000}.con-b{flex-direction:column;flex:1;min-height:0;display:flex;overflow-y:auto}.dialer{padding:14px 16px 10px}.dnum{align-items:center;gap:6px;margin-bottom:12px;display:flex}.dnum select{border:1px solid var(--line);background:var(--surface-2);height:40px;color:var(--ink);border-radius:9px;padding:0 6px}.dnum input{border:1px solid var(--line);background:var(--surface-2);min-width:0;height:40px;color:var(--ink);letter-spacing:.06em;font-variant-numeric:tabular-nums;border-radius:9px;flex:1;padding:0 12px;font-size:18px}.kp{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.kp button{border:1px solid var(--line);background:var(--surface-2);height:46px;color:var(--ink);border-radius:12px;font-size:18px;font-weight:500}.kp button:hover{background:var(--tint)}.kp.sm button{color:#fff;background:#ffffff14;border-color:#ffffff26;height:36px;font-size:15px}.drow{grid-template-columns:auto 1fr auto;align-items:center;gap:8px;margin-top:12px;display:grid}.dcall{color:#fff;background:linear-gradient(135deg,#22b573,#12915a);border:0;border-radius:10px;align-items:center;gap:6px;height:40px;padding:0 18px;font-weight:600;display:inline-flex}.con-sub{color:var(--ink-3);border-top:1px solid var(--line-2);padding:10px 16px 6px;font-size:12px;font-weight:600}.cq{margin:0;padding:0 10px 12px;list-style:none}.cq li{border-bottom:1px solid var(--line-2);align-items:center;gap:8px;padding:8px 6px;display:flex}.cq li div{flex:1;min-width:0}.cq li b{white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;display:block;overflow:hidden}.cq li span{color:var(--ink-3);font-size:12px}.acall{color:#fff;background:linear-gradient(160deg,#143f69,#0b2238);border-radius:14px;margin:12px;padding:14px}.ac-top{align-items:center;gap:10px;display:flex}.ac-av{background:#ffffff26;border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;font-weight:600;display:flex}.ac-who{flex:1;min-width:0}.ac-who b{white-space:nowrap;text-overflow:ellipsis;font-weight:600;display:block;overflow:hidden}.ac-who span{color:#a9bbd0;font-size:12px}.ac-st{color:#c9d6e6;align-items:center;gap:7px;margin-top:12px;font-size:12.5px;display:flex}.muted2{color:#8fa3bd;margin-left:auto}.ac-timer{letter-spacing:.02em;margin:2px 0 10px;font-size:30px;font-weight:600}.ac-ctl{grid-template-columns:repeat(3,1fr);gap:6px;display:grid}.ac-ctl button{color:#fff;background:0 0;border:1px solid #ffffff2e;border-radius:9px;height:34px;font-size:12.5px;font-weight:500}.ac-ctl button.on{background:#fff3}.ac-ctl button.end{background:#d92f3a;border-color:#0000}.acall .kpd{margin-top:10px}.ac-note{color:#fff;background:#ffffff0f;border:1px solid #fff3;border-radius:8px;width:100%;height:34px;margin-top:10px;padding:0 10px}.con-chat{border-top:1px solid var(--line-2);flex-direction:column;flex:1;min-height:260px;display:flex}.con-chat.full{border-top:0;min-height:0}.con-chat .cv{height:100%}.con-lh{border-bottom:1px solid var(--line);align-items:center;gap:8px;padding:10px 12px;display:flex}.con-lh div{flex:1;min-width:0}.con-lh b{white-space:nowrap;text-overflow:ellipsis;font-weight:600;display:block;overflow:hidden}.con-lh span{color:var(--ink-3);font-size:12px}#console .cl{flex:1;overflow-y:auto}.aid{background:var(--surface);border-left:1px solid var(--line);z-index:55;flex-direction:column;width:430px;max-width:100vw;animation:.22s ease-out slidein;display:flex;position:fixed;top:0;bottom:0;right:0;box-shadow:-18px 0 50px #0912202e}@keyframes 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var(--line);border-bottom-left-radius:4px;align-self:flex-start}.am.me{color:#fff;background:linear-gradient(135deg,#6d4ae8,#3b5bdb);border-bottom-right-radius:4px;align-self:flex-end}.am.typing{gap:4px;display:flex}.am.typing span{background:var(--ink-3);border-radius:50%;width:7px;height:7px;animation:1s infinite blink}.am.typing span:nth-child(2){animation-delay:.2s}.am.typing span:nth-child(3){animation-delay:.4s}.aid-s{flex-wrap:wrap;gap:6px;padding:10px 14px 0;display:flex}.aid-s button{border:1px solid var(--line);background:var(--surface);color:var(--ink-2);border-radius:999px;padding:4px 10px;font-size:12px}.aid-s button:hover{color:#6d4ae8;border-color:#8b5cf6}.aid-i{gap:8px;padding:12px 14px 16px;display:flex}.aid-i input{border:1px solid var(--line);background:var(--surface);height:40px;color:var(--ink);border-radius:10px;flex:1;min-width:0;padding:0 12px}.cad{align-items:center;gap:0;padding:14px 18px 18px;display:flex;overflow-x:auto}.cst{border:1px solid 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